Security so you can rest easy
your security and protection of personal information are our top priority
Blue Eagle Credit Union takes security very seriously. As one of our valued members, you can rest assured knowing that we are constantly evolving our systems, processes, and technology. We pride ourselves on keeping you and your money safe, so please let us know if any concerns arise. In the meantime, take action! Find out what we do to protect you, and learn what steps you can take to be proactive. You know what they say — it’s better to be safe than sorry!
How does Blue Eagle Protect your information?
Why did you make a copy of my photo ID when I opened my account?
We place your photo ID on file so that every time you make a transaction with us, we have no doubt that it is you. This is especially helpful as we continue to grow and add new staff.
What is the point of the secret password on my account?
Every time you call us, we will ask you for your chosen password. This way, we know it’s really you — even when we can’t see you for ourselves. We may also ask if we haven’t had a chance to get to know you yet.
Why does it ask me so many questions when I log into MyCU?
Our goal is to provide you with a secure banking environment. This is why we incorporate multi-factor authentication such as passcode phrases, strong passwords, and security questions to ensure access to your account is well protected. We continually look for ways to leverage new technologies, such as bio-metrics, that will make access quicker while being sure your information doesn't end up in the wrong hands. Until we find the right solution, you can have peace of mind knowing your account is in good hands and tucked away behind proven security measures.
Why do you ask me to periodically update my information?
We like to ensure that we have up-to-date information in case we need to contact you. It is an important part of protecting your account(s).
Why do I sometimes get a call to verify purchases I’ve made?
We monitor your account for fraudulent activity. Should card transactions occur that are out of your 'norm,' we will call you to verify those transactions are legitimate.
Why are you moving some of your ATMs inside?
We strive to have well-positioned and well-lit ATMs for your convenience and your protection. All of our ATMs are accessible 24 hours a day, and in an environment in which our members feel the most comfortable using them. Plus, this can help us get you through lines much quicker and more efficiently. Besides, who wants to stand outside in the weather elements like rain and snow to conduct their transactions?
What’s the benefit of using Eagle Vision vs. using it as a regular ATM?
During office hours, all of our ATMs can function as an ITM (Interactive Teller Machine), which we call Eagle Vision. This option allows you to speak directly with one of our Teller Service Center Reps to transact your business — just like you're in our office! When using Eagle Vision, you can speak through video chat just like you would face-to-face in our office! With this, you can conduct your transaction without ever even taking your card out of your wallet! Our walk-up machines also have a handset for a more private conversation option; and you can choose to type in your information for added privacy. Just touch the screen to get started!
Is the ATM supposed to keep my card inside the terminal for the duration of the transaction?
Yes. This is a new feature that helps protect you and your card information while you complete your transaction. The ATM will return your card once your transaction is complete.
Ways you can protect your information
It’s important that you be proactive and take action to prevent fraudulent activity on your account. Take the following steps to help prevent yourself from being a victim of fraud, and if you find that yourself in a fraudulent situation, please notify us immediately so that we can take begin take the necessary steps to get your account back under your control.
What can I do to deter fraud on my accounts?
Download the free CardValet app, which gives you the flexibility to turn your card on/off as you please, receive notification alerts each time your card is used, set spending limits, limit where your card can be used, and so much more!
Update passwords and usernames often, and make passwords strong by using a combination of uppercase and lowercase letters, numbers, and/or special characters
Notify us if you'll be traveling and using your account/cards in a manner that is out of your routine.
Make sure we have your current information. If you move, change your name, or experience other life events that may affect your accounts, then let us know as soon as possible.
Sign up for fraud alerting services offered by the three credit bureaus for notifications about potentially fraudulent activity
Get your free credit report and check for any accounts you don't recognize by visiting https://www.annualcreditreport.com/index.action
When using an ATM, always follow the following steps:
Watch for card readers that look suspicious. If the area where a credit or debit card is swiped or inserted does not match the rest of the ATM or card reader, do not insert your card or use it.
Pull or tug on the card reader before using it. If it detaches or feels loose, do not insert your card or use it. External card reading skimmers are typically installed with an adhesive.
Look for devices near the card reader that may hold a camera – sometimes just a tiny pinhole camera – as those can be used to record images of both sides of the bank card or the user’s PIN.
Shield your PIN number entry with your hand to prevent a camera from recording it.
Look for evidence of tampering with the ATM or card reader. If you notice any tampering – loose or damaged doors – refrain from using it.
Monitor your bank and credit card statements regularly. If you suspect fraud or find evidence of purchases you did not make, report it to your financial institution and local law enforcement.
Immediately report any suspicious devices or suspicious activity near an ATM or card reader to local law enforcement.
What should I do if I find fraudulent activity on my account(s)?
If you have a lost or stolen card, and it's during our business hours, please call 800.342.3429.
If you have a lost or stolen card, and it's during non-business hours, please call 800.472.3272 for your debit card, and 800.325.3678 for your credit card.
If you feel you're a victim of fraud or identity theft, call Blue Eagle Credit Union at 800.342.3429 as soon as possible so we can begin taking the necessary steps to help protect your account(s).
Place a freeze on all credit bureau accounts