Convenient mobile banking.

Online 24/7 access to your accounts, Credit Score, and more!
See below for the next level enhancements recently implemented.

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MyCU Digital Banking

Better. Faster. Easier. Plus, the ability to do your banking 24/7, wherever you are!

You deserve a 5-star experience regardless of how you choose to do business with us. Calendars are packed and time is short. So shouldn't your banking be quick, easy, and convenient? If you're already using our online banking and digital banking app, you're in for a treat with our recent enhancements. If you're not already using MyCU, sign up today and do your banking better, faster, and easier!

So, what can you do with MyCU Digital Banking, you ask? Well, this self-service digital banking platform allows you to do your banking (access and manage your Credit Score, check balances, make transfers, even apply for a loan or open an account) on your computer or mobile device when it’s convenient for you.

How do I get it?

What’s New with the Next Level Upgrade?

MyCU digital banking just got refreshed with next level enhancements on April 8, 2024.
Here are some things to note and answers to questions you may have about the upgrade.

+ When will the new version be available?

The upgrade happened the morning of April 8, 2024. If your app hasn't been updated yet, you may need to do so manually.

+ What’s new and different?

There are quite a few next level enhancements that allow you to personalize your experience. Additionally, the most used areas will be quicker to access. Some things have a different location, but it’s all still there. See the FAQs on the MyCU Digital Banking page for specific new features.

+ Is anything going away that I currently use?

No, all the robust features are still there; they may just have a different look and/or location.

+ What will I need to do when the upgrade happens?

  1. Each user will need to log in using their username and password (not biometrics) the first time after the upgrade occurs.
  2. If you have AUTOMATIC UPDATES enabled, then you won’t need to do anything. Your app will automatically update.
  3. If you do not have AUTOMATIC UPDATES enabled, you will need to update your app to the latest version available from the App Store (iOS) or Google Play store (Android).
  4. If you use BIOMETRICS to log in, you will need to re-enable these in SETTINGS.
  5. If you use QUICK BALANCES, you will need to re-enable this in SETTINGS.

+ What if I don’t remember my username and/or password?

If you do not know your USERNAME, PASSWORD, or ACCOUNT NUMBER, then call 540-342-3429 and we will be happy to assist you.

+ New Look and Customization

MyCU digital banking is getting a refresh with next level enhancements including new looks, customization options, and more user friendly themes. Here’s some of what you can expect to see on April 8, 2024 when the MyCU digital banking platform updates:

  1. A refreshed look, including some spotlights on our mascot, Seecil®
  2. Streamlined login and quick access area
  3. Color differentiation, for example most screens show deposit accounts in blue ‘cards’ and loan accounts in orange
  4. Choice of font
  5. Light and Dark Mode
  6. Color Blind Themes
  7. Left- and Right-hand mode

+ Left Navigation Menu

There is an arrow at the top to expand and collapse the menu. When the menu is collapsed, only the icons will display; if the browser is minimized, then only the down arrow will display.

+ Transfers and Payments

The Transfer and Payment sections have been combined to create the Move Money page.

+ Support, Settings, Locations and Logout

  1. All have been relocated to the upper right corner.
  2. An avatar has been added – the member’s first and last initials will be displayed.
  3. Light and dark mode can be controlled by selecting the moon.
  4. The Messages location has not changed.
  5. A bell is a shortcut to view Alerts. Alerts can be accessed from Settings > Security.

+ Accounts Page

There are some new options available on the Account page for Shares and Loans:

  1. A Refresh button is displayed. This will refresh all the shares/loans from the core.
  2. Download option for Quicken and QuickBooks has been moved from the bottom of the page to the top.
  3. Search will allow the user to search Transaction History for all shares and loans at the same time.
  4. The Account page view can be displayed as a list or as cards. The selection will be saved when the user logs out.

What can I do with MyCU Digital Banking?

You’ll be able to do all the things below and more! Let us know your favorite enhancements and if there are other enhancements to consider for future upgrades.

+ Attach A Receipt

Add up to 3 images (png, jpeg, or jpg) to any transaction.

  1. Click on any ACCOUNT
  2. Select a RECENT TRANSACTION
  3. Under TRANSACTION DETAILS, scroll down to ATTACHMENTS and click on the dropdown menu icon to expand the window
  4. Click on the + sign to add an image
  5. An image icon will appear on the transaction description under RECENT TRANSACTIONS

+ Biometrics (face ID and fingerprint)

It’s quick and easy to log in using biometrics like Face ID.or Fingerprint on mobile.

  1. Select your PROFILE ICON in the upper right corner
  2. Click SETTINGS
  3. Select MOBILE FEATURES, and toggle FACE ID

+ Color-Blind Themes

A list of Color-Blind themes is available to select from, including:

  • Achromatomaly
  • Achromatopsia
  • Deuteranomaly
  • Deuteranopia
  • Protanomaly
  • Protanopia
  • Tritanomaly
  • Tritanopia

To choose one of these themes:

  1. Select your PROFILE ICON in the upper right corner
  2. Click SETTINGS
  3. Select CUSTOMIZATION
  4. In the APPEARANCE section, click on the dropdown menu to choose a different theme

+ Color Differentiation

Most areas, products, and transactions are color coded.

  • Most loan products are shown in orange.
  • Most deposit products are shown in blue.
  • Deposit transactions are shown in green.
  • Positive balances are shown in green.
  • Withdrawals are shown in red.
  • Negative balances are shown in red

+ Credit Score

You have access to your credit report at your fingertips in MyCU Digital Banking! See your credit score, learn how to boost your score, find special offers, use the credit score simulator, and even have peace of mind with credit monitoring. It’s easy to enroll and FREE! Simply click the Credit Score widget to get started.

Learn more about Credit Score and all the features available along with it on the Credit Score web page.

+ Font Types

A list of font options have been added to assist members with dyslexia or visual impairments. To access, go to Settings > Customization

  • The dyslexic-friendly fonts have bigger gaps between each letter. This makes the text easier to read.
  • The best dyslexic-friendly fonts must have longer tips than regular fonts. Using longer lines helps to identify the letter better and decrease the confusion.
  • Dyslexia typefaces are heavier and have thicker bottom style.

+ Left Menu – Mobile Drawer

The left menu has been replaced on the mobile app with a “drawer” that displays at the bottom of the screen. To view all the menu options, click the chevron icon. This provides access to:

  1. Accounts (main account page)
  2. Money (move/transfer money and make payments)
  3. Cards (view credit and debit card details and temporarily lock your debit card)
  4. Deposit (deposit a check with mobile deposit)
  5. eDocs (view statements and other account notices)
  6. More Services (open an additional savings or checking, apply for a loan, view rates, etc.)

+ Left- and Right-Hand Mode

To access left- and right-hand mode on mobile, you have two options:

  1. From the login screen, select MORE from the bottom of your screen and TOGGLE LEFT- and RIGHT-HAND mode.
  2. After login, select your PROFILE ICON at the top right of your screen, select SETTINGS, then MOBILE FEATURES.

+ Light and Dark Mode

To access on mobile, you have two options:

  1. From the login screen, select MORE from the bottom of your screen and TOGGLE LIGHT and DARK mode.
  2. After login, select your PROFILE ICON at the top right of your screen, select SETTINGS, then CUSTOMIZATION.

Online you also have two options:

  1. In the top right header area, you can click on the MOON or SUN to toggle modes.
  2. Select your PROFILE ICON at the top right of your screen, select SETTINGS, then CUSTOMIZATION. The user can toggle ENABLE DARK MODE on/off.

+ Inactivity Timer

When you’ve been inactive, you will see an inactivity warning that your session is about to expire. You can choose to STAY LOGGED IN or LOG OUT NOW.

+ Quick Balance

On mobile, QUICK BALANCE (shown at the bottom of the screen before logging in) now includes the last 5 transactions in mobile.

To enable Quick Balance:

  1. Select your PROFILE ICON in the upper right corner
  2. Click SETTINGS
  3. Select MOBILE FEATURES, and QUICK BALANCE
  4. Choose your preferences for enabling quick balance, showing balances automatically when you open the app (instead of having to click BALANCES), and the accounts you want to see
  5. Scroll to the bottom and click SAVE
  6. You will see a message saying your changes have been saved

To see the LAST 5 TRANSACTIONS:

  1. If you have chosen to show balances automatically, the BALANCE screen will appear when you open the app. Otherwise, you can select BALANCES at the bottom of your screen.
  2. You will see a list of accounts you’ve chosen to view in QUICK BALANCE
  3. Click on any account to see the LAST 5 TRANSACTIONS

+ Secure Messages

Send and receive secure messages. If you need to share personal information like account numbers, address changes, or card numbers, be sure you’re sending us a secure message through MyCU Digital Banking so your information is protected and encrypted.

To see SECURE MESSAGES:

  1. Click on the envelope at the top of your screen
  2. Read, Send, or Delete messages

+ Spanish

Spanish is included as a default language. To set your default to Spanish:

  1. Select your PROFILE ICON in the upper right corner
  2. Click SETTINGS
  3. Select CUSTOMIZATION
  4. Under LANGUAGE choose your preferred default language

On mobile you can also set your language preference before you log in.

  1. Select MORE at the bottom of your screen
  2. Click CHANGE LANGUAGE
  3. In the LANGUAGE pop-up window choose your preferred default language

+ Verify Personal Information

Members may be prompted to verify personal information. A pop-up after login will display three options: Confirm, Update, or Remind Me Later

Carrier data and message rates may apply.

 

 What People are Saying

 
5-star testimonial
I’m very impressed with their phone app and the ease of online banking!
— Ricky D.
5-star testimonial
Getting someone on the phone to answer questions is very easy. Highly recommend.
— Justin G.